WARRANTY POLICY / WARRANTY REGISTRATION

Harper Pitworks smokers and firepits are guaranteed to the original purchaser to be free from defects in material and workmanship, when utilized for normal residential use, and when the product has been set-up properly, cleaned and maintained in accordance with the Care Instructions provided in your confirmation email. This Limited Warranty covers parts deemed defective by Harper Pitworks (the “Company”) only, and does not cover any labor costs for troubleshooting, removal, installation, export duties, or shipping, freight, or other transportation to or from the Company.

·       Your Harper Pitworks smoker and firepit must be registered with the Company within 90 days of purchase for the warranty to be valid.

o   Please register electronically below

You should retain the sales receipt as this may be required for claims under this Limited Warranty. This Limited Warranty coverage is as follows:

·       The main cooking chamber is warrantied against burn through for 10 years from the original purchase date.

·       All other components are warrantied for 6 months from the original purchase date. 

·       The Company’s sole obligation under this Limited Warranty shall be to repair or replace, at its option, any part deemed defective upon examination by the Company, upon claims received by the Company during the specific warranty periods outlined above. 

·       Customers must obtain approval from the Company before performing any service or repair. The Company is not obligated under this Limited Warranty following any unauthorized service or repair work and is not responsible for the charges of any repairs beyond repair or replacement, at its option, of covered warranty claims. Repair or replacement of any parts will not extend the original warranty coverage.

·       To make a warranty claim under this Limited Warranty, the owner must notify the Company for troubleshooting, and subsequent instructions, as to service and replacement of defective part(s) prior to attempting any repair.

·       The model number, serial number and purchase date must accompany any request for this Limited Warranty.  Proof of purchase shall accompany any request for this Limited Warranty, unless previously submitted to the Company.

·       This Limited Warranty does not apply to damage caused by abuse or use of the product for purposes other than that for which it is designed. If damage is caused by lack of proper use, assembly, set-up, cleaning, maintenance, accidents, natural disasters, unauthorized third-party attachments and/or modifications, unauthorized service, or during shipment, this Limited Warranty is not applicable.

·       This Limited Warranty is void on products used in any commercial or food service setting (including but not limited to restaurant or catering use).

·       This Limited Warranty does not cover damage from normal wear and tear (for example, scratches, dents, dings, and chipping) or changes in the appearance that do not affect its performance.

·       This Limited Warranty will not apply if your product has not been operated, cleaned, placed in accordance with minimum clearances and maintained in strict accordance with the Care Instructions

·       Performance problems due to operator error will not be covered by this Limited Warranty.

·       The interior may experience changes in color of surface finish. This is not a flaw and as such is not covered under this Limited Warranty.

·       This Limited Warranty DOES NOT COVER PAINT, RUST OR OXIDATION, unless there is a loss of structural integrity on the grill’s components during the specific warranty coverage period.

·       Any modifications including holes, screws, and any other structural changes to the product will void this Limited Warranty.

·       You are responsible for any costs of shipping related to claims under this Limited Warranty. There are no express warranties other than the limited warranties stated herein above. No warranties whether express or implied, including, but not limited to, any implied warranties of merchantability of fitness for a particular purpose shall extend beyond the respective warranty periods described above. The Company shall not be liable for any direct, indirect, special, consequential, incidental, or punitive damages; lost profits or loss of use or interruption of business regardless of the form of action or theory of liability resulting from any defect in, or use of, any smokers, firepits, grills, accessories and/or heating elements. In no event shall the Company’s obligations exceed the purchase price of the unit. This Limited Warranty gives the customer specific legal rights, and the customer may have other rights which vary from state to state. In consideration of this Limited Warranty, the customer agrees that any dispute related to this Limited Warranty, shall be conducted in Orange County, California and subject to California law. 

THIS LIMITED WARRANTY GIVES YOU SPECIFIC RIGHTS WHICH MAY VARY FROM STATE TO STATE. THE LIMITED WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, STATUTORY OR OTHERWISE, EXPRESS, OR IMPLIED, ALL OTHER REPRESENTATIONS MADE BY THE COMPANY OR ANY THIRD-PARTY DISTRIBUTOR OR RETAILER AND ALL OTHER OBLIGATIONS OR LIABILITIES WITH RESPECT TO THE UNIT COVERED BY THIS LIMITED WARRANTY WHICH, AT THE TIME OF PURCHASE OR AT ANY TIME IN THE FUTURE, MAY BE MADE AGAINST THE COMPANY, ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS. EXCEPT as expressly provided herein, THE COMPANY gives no other express or implied warranties relating to fitness for USE OF THE UNIT; merchantability of the UNIT, fitness for a particular purpose of the UNIT, quality of the UNIT; or condition of the UNIT. THE COMPANY’S obligations shall not exceed its obligation expressly set forth in THIS LIMITED WARRANTY.